As organizations look for ways to operate and support their customers more efficiently, they are increasing their use of Intelligent Virtual Agents (anecdotally, peak use for our IVAs has gone up 46% since last quarter).
For example, a pan-African financial services provider recently built and launched a WhatsApp chatbot for customer support in approximately four weeks.
Virtual agents have already handled more than 1 million calls for this organization in 2020.
HealthcareHealthcare providers often deploy virtual agents for appointment booking and reminders, but they are increasingly interested in applications that can automate tasks related to testing.
To learn more about how organizations in these and other verticals are using virtual agents, watch a free on-demand presentation of Conversational Service Automation to the Rescue.

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