Some OnePlus 8 Pro users previously reported that their screens were suffering from “crushed” blacks and/or a green tint.
Now, a redditor in the latter camp has reported that OnePlus considers this to be a hardware issue.
Source: Redditor OcuQuest1409 Redditor OcuQuest1409Furthermore, the image suggests that OnePlus is allowing affected users to either send the OnePlus 8 Pro in for repairs, do a swap-out, or obtain a refund.
So if confirmed, this means some OnePlus 8 Pro devices do indeed suffer from a defect that can’t be solved by software.
Nevertheless, this seems like a straightforward approach to addressing a hardware issue if the screenshot is authentic.

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