With people self-quarantining in order to help stop the spread of covid-19, many are turning to streaming video services to pass the time while they are cooped up inside. But now, due to a massive spike in users and bandwidth, the EU is asking companies like Netflix and home users alike to lower streaming video quality to help prevent the internet from breaking.
Based on our ( Dashly.io ) experience, we prepared a list of tipson how to return customers. This is how the churn rate is calculated:It’s hard to say what churn rate can be considered acceptable. Much depends on the age of the company: in startups, for example, the churn rate is the main issue as it can reach 15%. It is commonly considered that for SaaS services, the churn rate should not exceed 3%. To do this, they divided all of the churn customers into two groups: quick-churn and late-churn.