It’s definitely worth exploring the AI trends in HR in 2020 and beyond. AI has introduced new features to HR training software. Increasing volume and variety of queries can significantly reduce the service quality of the HR helpdesk, if not render it completely useless. AI deployed behind the HR helpdesk is among the newest trends in 2020. As you can see, AI-based solutions that are very popular in 2020 include automation, HR training software, chatbots as new recruiters, intelligent HR helpdesks, and AI-driven decisions.